Feel Free to Ask Any Query / Concern Of Business...
11.00 AM to 5.00 PM
Weekly off: Saturday, Sunday
*Gazzatted Holidays applicable
Ask all your grievances, whatever is your requirement or any technical query only to your relationship manager; so that he/she can reply to you officially in writing. Any reply other than through mail/ portal/ app shall only be personal opinion of staff and shall not be construed to official reply of Neusource.
Even if you are communicating to any staff of Neusource & you feel comfortable in getting your things directly; still it is request to take your relationship manager in the loop each time so that our backend administration, can monitor the quality, output and timely delivery of services.
Step 1: Submission of your complaint
Mail or Call, Whatsapp to Relationship Manager. Info your Grievance above details Ticket and register your complaint. You will receive a detailed response within 2 working days. must provide follow a details with your client code, client name, register mobile number and email id with details of Grievance.
Step 2: Escalation, if the complaint is not resolved within 2 working days.
If you grievance not resolved within 2 working days, you can escalate your complaint to our Manager of Client Relations.
Step 3: Escalation, if the complaint is not resolved within next 3 working days.
If you grievance not resolved within 2 working days, you can escalate your complaint to our Manager.
We create Service Tickets for all of your concerns. These tickets are created and processed for resolution by your relationship manager only. Further these tickets are also forwarded for further follow-ups by concerned persons in organization under close monitoring of your relationship manager.
We expect that each issue concerning you shall come across by your relationship manager. Hence we request you to please bring all issues whether big or small to your relationship manager.
Our standard ticket resolution time is 48 hours; after which the tickets automatically gets transferred to Manager-Client Relations; who closely monitors it for reasons behind abnormal delays. Your concerns are classifieds into following 10 categories.
Client Inquiries regarding any technical matter or clarification over tax issues is responded officially.
Request for assignment status is responded duly.
Any assignment if done but documents not delivered is recorded and arranged to be delivered on priority basis.
Order/ New Requirement
Your request for fresh assignment.
Client complaints over service quality/ on time delivery or expedition request.
Instruction on Assignments
Any special instruction or fact to be taken care for performance of some current or future assignment. We record it with client masters so as to be taken care at the time of execution.
Any payment if made by you and if we have not acknowledged it through the system; we confirm it with the accounts department officially.
Inputs/ Explanation Service If client is demanded for any pending document or explanation on some matters and client has served it. We acknowledge the same officially
Accounts Reconciliation Any reconciliation or enquiry regarding accounts with Neusource is analyzed & tallied to get your clarity & confirmation.
Any other matter is recorded and resolved.
Neusource is committed to Total Quality Management. Our aim is to be recognized by our clients as a preferred source of quality services that consistently meet their evolving needs. We achieve this by understanding our clients’ precise requirements and ensuring that they are successfully and constantly fulfilled. We believe in continuously improving our processes and services in order to attain excellence and ensure that our staff is similarly committed to quality improvements.
We are determined to improve productivity and focus continuously on innovation and up-gradation of our services and people. We believe that clients can be served with high quality services only by those organizations, who have a culture of quality deliveries. We also believe that culture is developed through a well thought delivery and performance standards with written procedures and thereafter a rigorous follow-up of those standards.
“Neusource Startup Minds India Limited, New Delhi hereby undertake to keep all communications, correspondence, records, information, knowledge, documents and other matters and details exchanged between Neusource and your company or Neusource may become aware of in the course of dealing between us, in strict confidence and shall impose the same obligations on their respective partners, employees and representatives who may be by virtue of this appointment become aware of the above mentioned communications, etc.;
Neusource and any of the officers or employees of Neusource will maintain utmost confidentiality of information or data of your Company. Neusource will not be allowed to carry any document, record etc. outside your Company. Neusource will not use, reproduce any information, data related to your Company with any third party without any approval or directions of the management. Neusource will keep yourselves indemnified against loss or damage incurred due to any unauthorized use of information related to your company.
We declare that we, will not communicate or allow to communicate to any person not legally entitled thereto any information relating to the affairs of any person having any dealings with Neusource nor we allow any such person to inspect or have access to any books or documents belonging to or in the possession of company relating to the business of the company or to the business of any person having any dealing with the company. We also declare that the standard professional ethics will be duly adhered.
Client Value Statement
Neusource aims to serve with…
"A quality service on the propositions that bears real value for our clients. We thrive to provide the best quality output which is unmatched in industry by other co-players. Have a look here, for grounds where we put ourselves different from other level players in the market."
ACCURACY OF OUTPUT
PRESENTABLE REPORTING & DOCUMENTATION
QUALITY OF RESOURCE DEPUTED
1. Get access to our dedicated startup consultants team who are ready to answer all your questions for free.
2. Our goal statement your Startup Success Is also make as different from others and offer you advantages on one can.
3. As a client you get a no questions asked money back guarantee.
4. If you take action right now you can get Access ot the special attention to your startup.
5. Our team has a combined experience of more than 10 years so you can be assured you are getting the best support that will help you succeed.
6. We have in depth training system for our team which gives you the same experience in your dellverable.
7. We don’t come cheap, we as a company follow our client services pollcy as a rituals.
India's No.1 ISO Certified Premium Startup Consulting Company
Excellent Customer Support